Refund Policy

When you buy one video at checkout (no credits or account needed), you only pay for a finished video. If your photo isn't approved by the video provider's review, or the render fails for any reason, the full payment is refunded to the card or wallet you paid with. You don't need to ask: the refund starts automatically, usually within a minute of the failure.

If you don't complete a checkout, you aren't charged. Photos uploaded for a checkout that was never paid are deleted after the checkout expires.

A video made with credits uses the number of credits shown before you start. If the render fails or your photo isn't approved, those credits go back to your balance automatically, and you can use them for another video right away.

Credit packs are one-time purchases, not subscriptions, and purchased credits never expire. Credits are added to your account as soon as the payment succeeds, so delivered credits aren't refunded in cash, except where the law requires it, the payment fails, or we didn't deliver the credits you paid for.

If a payment went through but the credits are missing, contact us and we'll add them or refund the payment.

If an outage or a bug on our side stops videos from being made, affected payments and credits are returned as described above. If you were affected in a way these rules don't cover, write to us and we'll put it right.

Refunds go back to your original payment method through Stripe. A refund issued shortly after the payment often cancels the pending charge instead of showing as a separate credit, so the charge may simply disappear from your statement. Otherwise, banks usually show the refund within 5 to 10 business days.

If you think you were charged by mistake or a refund hasn't arrived, email support@fergiebabyai.app from the address you used at checkout, with the date and amount of the payment.

Mandatory consumer rights in your place of residence remain in force.